SERVICE EMPLOYEE BACK OFFICE ENERGY (m/f/d)

Job Offer

In our Energy Back Office, we handle all tasks for our clients in the energy sector, from customer service to billing and payment processing. As the name suggests, service, reliability, and quality of our work are our top priorities.

As a service employee, after receiving technical training, you will work independently in a team using our AKTIF®dataService software system to handle the business processes we have taken on for our clients. Your activities will include monitoring automated processes, analyzing clarification cases, and carrying out business processes related to accounting, billing, bookkeeping, and payment transactions.

We welcome committed and determined talents as well as seasoned experts. With your solution-oriented outlook, your willingness to continuously learn and your creative ideas, you will help your future colleagues, our clients and, above all, yourself to move forward.

If this appeals to you, we would love to get to know you and look forward to hearing from you.

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What you bring to the job:

  • A completed (technical) university degree or vocational training, preferably with professional experience in a comparable position.
  • In-depth knowledge of the energy industry.
  • Knowledge and experience working with ERP systems (accounting, billing, payment transactions) and confidence using Office programs.
  • A sense of responsibility and quality awareness
  • A responsible and independent approach to work and good communication skills
  • You are good at thinking ahead and prioritizing, value solid time management, and skillfully master stressful phases through proactive planning and preparation
  • A strong understanding of customer satisfaction
  • Native-level German skills and good written and spoken English skills

“Focus on what matters most, and we'll take care of the rest for you!”
With this guiding principle, we have been offering our customers IT solutions and services for the energy industry for over 27 years. Our team of more than 50 software developers, project managers, and customer service representatives supports our customers in individual projects that have a positive impact on sustainable energy supply in Germany and Europe. Quick decision-making and flexibility are among our success factors.

Positive atmosphere
Our open corporate culture forms the basis for the collaboration of our teams of creative minds with the right expertise. We like to support the positive working atmosphere with monthly team events, regular company meetings, and feedback discussions.

Family-friendly
Family friendliness is a top priority at AKTIF. Our annual family summer party makes this particularly clear. But there is also a lot on offer in your everyday working life, including a good work-life balance, a flexible approach to changes in employees' lives, and financial support through voluntary social benefits (e.g., childcare allowance).

We offer:
At our company, you can expect a motivated team, flat corporate hierarchies with short decision-making processes, and individual work arrangements. Numerous additional benefits round off the attractive overall package:

  • Modern workplace
  • Mobile working/home office
  • Flexible working hours
  • 30 days of vacation
  • Individual training
  • Company pension plan
  • givve® Card - benefits card
  • Capital-forming benefits
  • Daycare allowance
  • Free parking
  • Unlimited water and coffee
  • Regular employee events
  • Family summer party

Would you like to play an AKTIFE role in shaping the energy market? Then send us your application by email (please send attachments as a single PDF file) or by post. We look forward to hearing from you.

AKTIF Group, Töpferstraße 9, 01968 Senftenberg, Tel: 03573 363 18-0 More information at: www.aktif.energy or at LinkedIn https://www.linkedin.com/company/aktif-gruppe/

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